Payment Terms & Conditions

TOM and BELLA Terms and Conditions


  1. Detailed description of goods and/or services

Tom And Bella Gifts And Goodies CC is a business in the Online Retail industry that retails Linen, Décor, Clothing and Other Gifts and Goodies for babies and toddles.


  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 20 working days and delivery confirmed by way courier .


  1. Export restriction

The offering on this website is available to both South African clients and International clients

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  1. Return and Refunds policy

The provision of goods and services by Tom And Bella Gifts And Goodies CC is subject to availability. In cases of unavailability, Tom And Bella Gifts And Goodies CC will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.


  1. Customer Privacy policy

Tom And Bella Gifts And Goodies CC shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.


  1. Payment options accepted

Payment may be made via Visa, MasterCard, or by bank transfer into the Tom And Bella Gifts And Goodies CC bank account, the details of which will be provided on request.


  1. Card acquiring and security

Card transactions will be acquired for Tom And Bella Gifts And Goodies CC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.


  1. Customer details separate from card details

Customer details will be stored by Tom And Bella Gifts And Goodies CC separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.


  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


  1. Responsibility

Tom And Bella Gifts And Goodies CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


  1. Country of domicile

This website is governed by the laws of South Africa and Tom And Bella Gifts And Goodies CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


  1. Variation

Tom And Bella Gifts And Goodies CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.


  1. Company information

This website is run by Tom And Bella Gifts And Goodies CC based in South Africa trading as

Tom And Bella and with registration number 2007/148911/23 and Kelly Engelbrecht and Nicholas Engelbrecht.


  1. Tom And Bella Gifts And Goodies CC contact details

Company Physical Address: 17 Capri Close, Capri Village, Cape Town, 7975

Email: info@tomandbella.co.za Telephone: 021 671 1278

Registration no: 2007/148911/23