Terms & Conditions

Detailed Description of Good and / or Services


Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 working days, and customer notified of expected date of delivery. Orders will be confirmed with an order number.

Return and Refunds Policy

The provision of goods and services by TOM & BELLA GIFTS & GOODIES is subject to availability.  In cases of unavailability, TOM & BELLA GIFTS & GOODIES will refund the client in full within 30 days.  Cancellation of orders by the client will attract a 15% cancellation and administration fee. We trust you will be satisfied with each and every products purchased on our website, however should you wish to return a product to us, we offer a 7 working day money-back guarantee. This guarantee covers any defective merchandise returned to us in it's original packaging - The return courier fee will initially be for your account, but will be refunded to you if the product is found to be damaged or defective. 

This does not affect your statutory rights.

Customer Privacy Policy 

TOM & BELLA GIFTS & GOODIES shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf

Payment Options Accepted

Payment may be made via Visa or Master Card credit cards or by bank transfer into the TOM & BELLA GIFTS & GOODIES bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for TOM & BELLA GIFTS & GOODIES by Virtual Card Service (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.  

Customer Details Separate from Card Details

Customer details will be stored by TOM & BELLA GIFTS & GOODIES separately from card details which are entered by the client on ShopDirect’s secure site.  For more detail on ShopDirect refer to www.shopdirect.co.za .

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).


TOM & BELLA GIFTS & GOODIES takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and TOM & BELLA GIFTS & GOODIES chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.


TOM & BELLA GIFTS & GOODIES may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by  TOM & BELLA GIFTS & GOODIES CLOSE CORPORATION based in South Africa trading as TOM & BELLA and with registration number 2007/148911/23 represented by JANICE PROBYN AND KATHARINE SKEELES 

Export Restriction 
The offering on this website is available to South African and International clients.